CrownGreen Terms

Welcome to Crown Green Casino. These Terms and Conditions ("Terms") govern your access to and use of crowngreen.com, operated by Royal Flush Ventures Limited (Commercial register of Autonomous Island of Anjouan no. 15797, Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros), together with our payment agent Bravari Limited, 85 Great Portland Street, First Floor, London, England, W1W 7LT, Registration number 16277382. By registering an account with us at CrownGreen, you agree to be bound by these Terms in full. If you do not agree, you must not use our services.

1. About Our License and Eligibility

CrownGreen Casino is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under License ALSI-202411028-FI1. We primarily serve players in Canada and accept other CAD/EUR markets. By creating an account, you confirm that you are at least 18 years old (or the legal gambling age in your jurisdiction) and that online gambling is legal where you reside. We reserve the right to request proof of age and identity at any time, and we may suspend your account until verification is complete.

1.1 Account Registration

You may only hold one account with us at Crown Green. We require accurate, current, and complete information during registration. If we discover duplicate accounts, false information, or fraudulent activity, we reserve the right to suspend or close your account and withhold any associated funds.

2. Deposits, Withdrawals, and Payment Methods

We accept Visa, Mastercard, Interac, Bank Card, Neteller, Paysafecard, Skrill, Bank Transfer, Google Pay, and Apple Pay. Our minimum deposit is C$30, and our minimum withdrawal is C$30, depending on the method used. We at CrownGreen process withdrawal requests usually within one hour, though in rare cases processing may take up to five banking days depending on the payment method, additional verification, or public holidays.

2.1 Withdrawal Limits

Our maximum withdrawal amount is CAD 15,000 per day, CAD 30,000 per week, and CAD 75,000 per calendar month, unless otherwise specified in the Terms & Conditions of a specific promotion. We may make exceptions for players with a higher VIP level at our sole discretion. Unless otherwise stated in the relevant game terms, the maximum cumulative payout resulting from a jackpot or progressive game shall not exceed CAD 75,000. We reserve the right, at our sole discretion, to apply a higher cap under specific promotions or exceptional circumstances.

3. Bonuses and Promotions

Our Crown Green platform offers a range of welcome bonuses, including a First Welcome Bonus of 100% up to $1,500 plus 100 free spins, requiring a minimum deposit of $30. The maximum bonus amount is 100% of your deposit, capped at $1,500 plus winnings from free spins. Full wagering requires betting 40 times the bonus amount received (deposit bonus plus free spin winnings) within 5 days. The 100 free spins are available on the Big Heist slot by Booongo, and the maximum bet during wagering is $7.5.

We also offer a Second Welcome Bonus of 75% up to $3,000 plus 75 free spins on Gold Express, and a Third Welcome Bonus of 50% up to $1,500 plus 50 free spins on Hawaii Riches. Both carry the same 40x wagering requirement, 5-day validity, and $7.5 maximum bet rules. Additional promotions at CrownGreen include the Victoria Crown Celebration, Daily Cashback up to 15%, Game of the Month, Monday Kickstart, Wednesday Thrills, and Golden Friday. VIP members may access exclusive offers such as the High Roller bonus, VIP Tuesday Power, VIP Midweek Rush, and VIP Weekend Boost. We do not offer sports betting bonuses, as we do not operate a sportsbook.

3.1 Bonus Terms

You must meet the minimum deposit requirement to activate any offer.
We require that free spins be activated within the stated validity period.
We reserve the right to void winnings obtained through bonus abuse or violation of these Terms.
We may change, suspend, or withdraw any promotion at our discretion.

4. VIP and Loyalty Program

Our VIP Club at Crown Green rewards loyal players with points, exclusive bonuses, and personalized service. You earn 1 point for every $15 deposited, with a fast track available through a single deposit of 1,500 CAD to reach Manor status. Our program includes five tiers: Chamber, Manor, Estate, Royal, and Crown Reserve, each unlocking additional benefits such as higher withdrawal limits, dedicated VIP managers, birthday bonuses, faster withdrawals, and access to exclusive branded games and offline events. We reserve the right to adjust tier benefits and qualification criteria at our discretion.

5. Responsible Gaming

We at CrownGreen are committed to promoting responsible gambling. We offer tools such as deposit limits, self-exclusion, and account suspension upon request. If you believe you may have a gambling problem, we encourage you to contact our support team for assistance or to seek help from relevant support organizations.

6. Customer Support

Our support team is available 24/7 via Live Chat and email at [email protected]. We offer support in English and French. We do not currently provide phone support, social-media support, or a dedicated Help Centre, but our live chat agents are ready to assist with any questions regarding your crowngreen account, deposits, withdrawals, or bonus terms.

7. Account Suspension and Termination

We reserve the right to suspend or close your account if we suspect fraudulent activity, breach of these Terms, underage gambling, or the use of prohibited software. We may withhold funds pending investigation. You may also request closure of your account at any time by contacting our support team.

8. Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access to our games. We are not liable for any losses resulting from technical failures, internet connectivity issues, or third-party payment processing delays. Our liability, where applicable, is limited to the amount deposited by you in connection with the disputed transaction.

9. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, regulatory requirements, or business practices. We recommend reviewing this page periodically. Continued use of CrownGreen Casino after changes are posted constitutes your acceptance of the revised Terms.

10. Governing Law

These Terms are governed by the laws applicable to our license under the Government of the Autonomous Island of Anjouan, Union of Comoros. Any disputes arising from your use of our services shall be resolved in accordance with the applicable regulatory framework. By using Crown Green Casino, you acknowledge and accept these Terms in their entirety.