CrownGreen Privacy Policy

At CrownGreen, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit crowngreen.com or use any of our services. By creating an account or browsing our site, you acknowledge that you have read and understood this policy. If you have any questions about how CrownGreen handles your data, our support team is available 24/7 via live chat and email.

Who We Are

CrownGreen is operated by Royal Flush Ventures Limited, registered under the Commercial Register of the Autonomous Island of Anjouan, Union of Comoros. Our payment processing is handled by our agent, Bravari Limited, registered in England and Wales. CrownGreen is licensed and regulated under License ALSI-202411028-FI1, issued by the Government of the Autonomous Island of Anjouan. As the data controller, we are responsible for ensuring that your personal information is processed lawfully, fairly, and transparently.

Information We Collect

When you register for a CrownGreen casino account or interact with our platform, we collect several categories of information necessary to provide our gaming services, process transactions, and comply with our regulatory obligations.

We collect identity details such as your full name, date of birth, residential address, email, and phone number during account registration.
We gather payment information when you deposit or withdraw funds using Visa, Mastercard, Interac, Neteller, Skrill, Paysafecard, Bank Transfer, Google Pay, or Apple Pay.
We track your gaming activity, including bets, wins, losses, and bonus usage, to maintain accurate records and detect irregular behavior.
We record technical data such as your IP address, device type, browser, and operating system when you access our site or app.
We may request additional verification documents, such as proof of identity or address, to comply with anti-money laundering regulations.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze how you use our services. Our website employs these tools to ensure the platform functions properly across desktop and mobile-optimized browsers. You can adjust your cookie preferences through your browser settings at any time, although disabling certain cookies may limit some site functionality.

How We Use Your Information

We use the information we collect for several essential purposes connected to running our casino and maintaining a secure, compliant environment for all players.

We use your data to verify your identity and confirm you meet our minimum age and eligibility requirements.
We process your payment details to facilitate deposits, withdrawals, and refunds, including applying our stated minimum deposit of C$30 and minimum withdrawal of C$30.
We analyze your gaming behavior to personalize promotions, such as our welcome bonus offers, VIP tier benefits, and seasonal promotions like Monday Kickstart or Golden Friday.
We communicate with you regarding account updates, transaction confirmations, and customer support inquiries submitted via our live chat or email.
We use your information to detect and prevent fraud, money laundering, and other illegal activities on our platform.
We may use your contact details to send marketing communications, provided you have given consent and have not opted out.

Legal Basis for Processing

We process your personal data based on several legal grounds, including the necessity of fulfilling our contractual obligations to you as a registered player, compliance with our licensing requirements under Anjouan regulations, legitimate business interests in preventing fraud and improving our services, and your explicit consent where required, such as for marketing communications.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information with select partners and service providers necessary for operating our casino effectively.

We share payment data with processors and financial institutions to complete your transactions securely.
We may disclose information to regulatory authorities, law enforcement agencies, or auditors when legally required.
We work with game providers such as Pragmatic Play, Yggdrasil, and Booongo, who may receive anonymized data to ensure fair gameplay.
We may share data with fraud prevention and verification services to confirm your identity.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including meeting our legal, accounting, and regulatory obligations. Typically, we keep account and transaction records for a minimum period required under applicable anti-money laundering laws, even after you close your CrownGreen account.

Data Security

We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our systems use encryption protocols for sensitive transactions, and we restrict access to personal information to authorized personnel only. While we take extensive precautions, no online platform can guarantee absolute security, and we encourage you to safeguard your own login credentials.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, and we are committed to honoring these requests promptly.

You have the right to request access to the personal data we hold about you.
You may ask us to correct any inaccurate or incomplete information in your account.
You can request that we delete your data, subject to our legal retention obligations.
You may object to or restrict certain types of processing, including marketing communications.
You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact our support team at [email protected], and we will respond within a reasonable timeframe.

International Data Transfers

As we serve players across Canada and other CAD and EUR markets, your data may be transferred and processed in countries outside your country of residence. We ensure that any such transfers comply with applicable data protection standards and that adequate safeguards are in place to protect your information.

Children's Privacy

CrownGreen casino services are intended exclusively for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that we have inadvertently gathered such information, we will take immediate steps to delete it.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this page regularly. Continued use of our services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our dedicated support team at [email protected]. Our live chat is also available 24/7 to assist you with any privacy-related inquiries.